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“Ombudsman” is a Swedish word that means “citizen representative.” An ombudsman works to increase the responsiveness of organizations to the people they serve.

Karen Rahm - Charles Banks

Columbus Office

(706) 323-7243

Serving nine Counties:

Chattahoochee, Clay, Harris, Quitman, Marion, Muscogee,

Randolph, Stewart, Talbot

WHAT DOES THE LONG-TERM CARE OMBUDSMAN DO?

· Investigates and works to resolve problems or complaints affecting long-term care residents.

· Identifies problem areas in long-term care and advocates for change.

· Provides information about long-term care and related services.

· Promotes resident, family and community involvement in long-term care.

· Educates the community about the needs of long-term care residents.

· Coordinates efforts with other agencies concerned with long-term care.

· Visits long-term care facilities routinely to talk to residents and monitor conditions.

· Educates facility staff about resident rights and other issues.

LONG TERM CARE OMBUDSMAN

A Long-Term Care Ombudsman seeks to improve the quality of life of the residents of long-term care facilities. These facilities include nursing homes, and personal care homes, often called assisted living facilities or residential care facilities.

Residents of long-term care facilities sometimes have little or no contact with the outside world. Many feel they lack control over their own lives. Ombudsmen are available to help these residents.